TechShed Help Center

At Asset and Merc, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we gladly accept returns within the specified period, subject to the terms outlined below. 1. Returns Eligibility: a. Mobile Phones and Earbuds: - Unopened and unused items can be returned within 30 days from the date of purchase. - The product must be in its original packaging with all accessories, manuals, and warranty cards included. b. Perfumes: - Perfumes can be returned within 14 days from the date of purchase. - The product must be unopened, unused, and in its original packaging. 2. How to Initiate a Return: a. To initiate a return, please contact our customer support team at assetandmerc1@gmail.com within the specified return period. b. Provide your order number, the item(s) you wish to return, and a brief reason for the return. 3. Return Shipping: a. Customers are responsible for return shipping costs unless the return is a result of our error or a defective product. b. For defective items, please contact customer support for assistance and possible prepaid return shipping. 4. Refund Process: a. Refunds will be processed within 7 business days of receiving the returned item. b. Refunds will be issued to the original payment method used during the purchase. 5. Exclusions: a. The following items are non-returnable: - Items marked as final sale. - Personalized or customized items. - Items not in their original condition, damaged, or missing parts. 6. Contact Us: For any further assistance or inquiries regarding returns, please contact our customer support team at assetandmerc1@gmail.com